Cancelation Policy

• Upon reservation a 25% of the total amount would be charged as deposit.

• Cancellations made more than five days prior to the date of arrival will incur no charges, and the complete deposit will be refunded.

• Cancellations made within five days prior to the date of arrival will not have the deposit refunded.

Check-In & Check-Out

Rooms are available for check-in after 2:00 pm on the day of your arrival, unless prior arrangements have been made. We respectfully request that you check out before 12:00 pm on the morning of your departure; otherwise an additional charge may apply.

• Upon check-in, guests must hand in their passport or (Lebanese) Identity card to make a copy.

• Payment can be made by cash, credit-card or online upon booking.

• If you are staying for more than one week, your bill must be settled every 7 days with the remaining amount covered at check-out.

• Room keys should be handed in upon check-out.

While Staying

• Smoking is not permitted in any rooms or indoor public areas with the exception of the smoking section of Beit Em Nazih and the rooftop.

• Only the person/people registered at the reception upon check-in may use the accommodations and have free access to facilities at HUG.

• Hazardous material of an explosive, corrosive and flammable nature are not allowed on HUG premises.

• You are encouraged to store all valuables in the hotel safety deposit box available in your room and avoid leaving such items visible in plain sight when you’re not present in the room. HUG is not responsible for lost items.

• Please vacate the room prior to 12:00 O’clock on the checkout date. Further occupancy beyond 12:00 O’clock will trigger an additional charge for the stay.

• Do not disturb other community members with loud noises in the hotel rooms, hallways and public areas between 10:00 PM and 8:00 AM.

• Pets are not allowed in accommodations at HUG.

• Bed linens (pillows, blankets, etc.) and towels are intended for you to use while staying at HUG and are not to be taken out.

• All room bills must be signed by someone who has registered at check-in.